Aurender FAQ 

How do I transfer music files to an Aurender Music Server?

The preferred method for transferring music files is using the “Smart Copy” feature. You can transfer music using Smart Copy from an external USB drive, or from a NAS/network shared folder on your home network. See the links below for detail on the Smart Copy process.

– Smart Copy music files from an external USB drive –

– Smart Copy music files from a NAS or shared folder –

If you wish to quickly batch transfer files located on an external USB drive, there is also the “Copy to Aurender” option.

– Copy to Aurender from Disk Management –

Aurender music servers are also accessible on your home network from a Mac or PC, and you can transfer files over your local area network by following the guides below.

– Transfer music files over LAN using a Mac –

– Transfer music files over LAN using a Windows PC –

What is Aurender Media Manager? (AMM)

​Aurender Media Manger, or AMM, is an auxiliary software for Aurender music servers that allows you to scan music files on your NAS (Network-attached storage) or a USB external drive attached to your PC or Mac, and browse/play them through Aurender’s own Conductor iPad App. You can download a PC or Mac version on our Download page.
Note: You do NOT need to use AMM if you are not using external storage. Aurender scans its own local/internal storage automatically. So, AMM is ONLY needed when your files are stored on a NAS or external hard drive.

Can I use an external USB hard drive?

Yes! You can play the contents of a USB hard drive, or, for best performance, you can copy files from an external hard drive to the Aurender local/internal storage. There are a few ways to do this:

If you do not need to see metadata tags like album cover art, you can just connect a USB HDD or Flash Drive to one of the USB data ports on the back of the Aurender. You can then use the “Folder” menu option to browse and play files from the USB device by folder view.

If you would like to see the metadata tags of the music files on an attached USB drive, you can run AMM while the drive is attached to the Mac/PC. After AMM finishes, you can detach the USB drive from the MAC/PC and attach it to the Aurender.
You will see all the metadata tags from the drive as if it were an extension of the internal hard drive of the Aurender.

*Note that we have found a few DACs are not compatible with Aurender when used with an external USB device (playing from internal storage or a NAS drive does work). The following devices have known issues when music is played from a USB drive- Ayre QB-9 USB DAC, Grace Design m903, Berkeley Alpha USB(USB to SPDIF converter).

*Also note that Aurender music servers can only address USB drives with a single partition. If the drive has multiple partitions, then it will not work and will need to be formatted for one partition.

Can I use multiple external USB hard drives?

No, Aurender supports only one attached external drive at a time via USB.

Can I rip CD's using an Aurender?

​Only ACS Aurender models can rip CDs on their own. Instructions for ripping CDs with an Aurender ACS can be found here: Ripping CD’s with ACS10.
For all other Aurender models, we recommend using a Mac or Windows PC to rip CD’s. It is recommended to rip CD content to an internal drive on a computer, or a USB external drive or NAS drive, and then transfer the content to the Aurender using one of the transfer methods available.

Does Aurender support streaming music files from a NAS drive?

Yes. Playing the contents of your NAS (Network-attached storage) from an Aurender can be achieved in two different ways. You can connect through “NAS Share” in the Settings on the App (from Settings > “NAS Share” on the Conductor App, you can set up a connection to the NAS folder). However, music playback will be only available through the Folder tab in the app. 

After setting up a NAS shared folder, using AMM software will enable you to browse though the contents of the NAS as if it were a part of the music server itself. Refer to the links below for more details.

– Setup NAS Server –

– AMM User Manual –

How do I setup streaming services for use with Aurender?

Preparing Streaming Music Content

To sync your Aurender with your streaming service subscriptions, simply log in via the Conductor app:
1. Go to the “Streaming” section of the Conductor Settings Menu
2. Select the available streaming service[s] to which you subscribe
3. Enter your username & password to connect

Note: if you do not already have an account with any streaming services, click “Join Tidal” or “Join Qobuz” on either page to set up an account.

Does Aurender support any music streaming services?
Yes, Aurender natively supports TIDAL and Qobuz (where available) streaming services via the Conductor App. In Korea, Aurender also supports Bugs music service.

​Also, you may stream using Apple AirPlay.

Is there a Conductor App for iPhone or Android Devices?

At the moment, to fully experience the Aurender’s capabilities, it needs to be used with the iPad version of the app since it’s what our software engineers have spent the most time developing. Since we are a small company, we have to evaluate where our resources are focused when developing software so we haven’t had an opportunity to provide a full version of the Android app.

The Android version of the app acts as a secondary remote, and doesn’t offer Tidal or Qobuz support currently. Essentially it can select songs and albums located on the Aurender, and control playback functions, but other than that, the app is fairly limited. We designed it for users who created playlists and such with the iPad, but wanted a smaller remote option while listening.

An iPhone version of the app is on our wish list, but with no firm time frame currently. One of our major goals in the coming year is providing cross-platform support for the Conductor App.

I plan to purchase an Aurender music server. Do I need to use AMM?

You do NOT need to use AMM if you are only using your Aurende’s internal/local storage. Aurender scans its own built-in storage automatically. After you finish copying your music files to the Aurender’s internal storage, the system software will automatically process the metadata* (cover art, file names, etc.) and present it on the iPad App after the process finishes.
It can take a minute or an hour, depending on how much content you copied, and how much content is already stored on the Aurender.

​So, AMM is ONLY needed when your files are stored on a NAS or external hard drive.

*Note that the files must be properly tagged with metadata in order to appear correctly on the Conductor App.

Why does Aurender use a separate program (AMM) for NAS scanning?

There are a few reasons.

First, we are very picky with Aurender’s internal software functions. Aurender’s most important duty is playing music files at the highest level of sound quality. The more programs run on the Aurender, the more chances the sound quality is negatively affected.

Secondly, Aurender’s CPU is very “light weight.” It’s only powerful enough for music playback. Unlike a typical computer, a higher clock and faster CPU do not always offer the best results in terms of sound quality. A more minimalist processor generates less heat and noise than a powerhouse processor. 

Because scanning processes require an active CPU cycle and network traffic, they can and do affect the sound quality if you listen to music while another program running in the Aurender scans the contents on a NAS. As mentioned above, since Aurender is not using a typical CPU, scanning time could be days rather than hours- if the network connection is slow, if you want to access the NAS from other computers while the files are being scanned, or if you have a lot of files.

Since AMM is available for Mac/PC, a faster CPU, more memory, and faster network speed means that your experience with your NAS contents while using the Conductor App will be much more enjoyable.

Will Aurender support MQA (Master Quality Authenticated)?

The short answer is: Yes! All Aurender music servers fully support MQA Playback. The A10 features an MQA full-decoder DAC on board. All other models can be upgraded with a $50 in-app purchase to enable MQA Core Decoding. You may purchase this upgrade under the Conductor App Settings>”Purchase Software Update to Enable MQA.”

​For more in-depth information, please see our page on MQA playback and Aurender music servers, where MQA playback is discussed in detail for all of the various Aurender models: – Aurender and MQA Playback –

Can I use my Aurender with Roon?

At this time Aurender is not compatible with Roon except via AirPlay. There are a few reasons for this:

Roon is a very CPU-demanding piece of software, and our servers are intentionally designed to be minimalistic where processing is concerned. They are equipped with a processor that is only powerful enough to meet the requirements of our platform. This is “by design” and a big reason why your Aurender sounds so good. Also, Aurender playback software is custom engineered and tailored for Aurender hardware. This is how we manage solid state caching and the entire Aurender playback engine. That synergistic link between the custom software and hardware would be broken if we enabled Roon playback software.

Since Aurender servers are Airplay enabled, you can “cast” music to your Aurender with Roon but it is not the same as Roon’s RAAT lossless network transport. It works well for casual listening & background music.

As music lovers, we appreciate and respect the powerful discovery engine that Roon is. But, we cannot forfeit control over the sound and software on our players.

Our software team is always hard at work on upgrades to our Conductor app to bring you the best all around user experience we can.

Are hard drive upgrades available?

The Aurender product should be viewed as the finished/permanent product when shipped from the factory. We do not advise swapping out the hard drives. Doing so will void the warranty. In the event of a hard drive failure, please contact Aurender Techincal Support for assistance. 

Which digital output is best? USB, S/PDIF, AES/EBU?

Every DAC is different, and every system is different. So, there’s no easy answer to this question. It really depends on the DAC. In most cases, if the DAC has AES/EBU inputs, these tend to sound the best. However, in many cases, USB will offer the highest sample rate/DSD compatibility. Other inputs may be limited to lower resolution playback.

Again, every DAC is different, but in most cases – with W20 and N10, we would expect the AES/EBU, Coax, BNC, and Optical outputs to sound superior to the USB output. The reason for this is that W20 and N10 feature a best-in-class “OCXO” clock which results in practically 0 jitter. It is one of the most precise clocks available for audio. So, if you have a W20 or N10, you really ought to try using something BESIDES USB! You may be in for a major treat…

There is not a lot of difference between various Aurender models where USB output is concerned – the USB output hardware and implementation is much the same from model to model. Other factors such as power supply, hard drive capacity, and chassis size may vary.

Can ACS10 function as a standalone server/player? Or must it be paired with another Aurender?

ACS10 can function EITHER as a standalone server with USB audio output, or as a companion piece to another Aurender.

Please consult the ACS10 Manual for connection guides.​

Is it possible to order an Aurender music server with a Solid State Drive used as the primary storage drive, instead of the included Hard Disk Drive?

No, as Aurender does not custom configure products. This would circumvent our standard manufacturing process and make the product more expensive.

Further, Aurender music servers are designed in such a way that for the majority of end users, the disk used for the main repository is rarely accessed (since the content is cached to the playback SSD when queued, then the hard disk is spun down).  Therefore, any benefit to using a solid state drive as the main storage disk is largely circumvented by the hardware and software architecture.

Does a driver or module for RS232 protocol (over ethernet) or IP control for control systems like Crestron, Savant, Control4, etc. exist?

No, although we do receive this question from custom installation firms from time to time. It is something we might be interested in supporting in the future, but we do not have a timeline for this at the moment. The vast majority of Aurender products are used in single/dedicated listening room scenarios.

Do I need an iPad to run the Aurender Conductor App?

Our software team is hard at work on a completely reworked cross-platform app, which would include iPhone, android, and desktop versions of Conductor. However, at the moment, the iPad is the only way to run Conductor. There is a very limited Android “beta” version available, but we recommend the iPad for best performance.

How do I set favorites/star ratings?

You can rate individual tracks or albums in order to save/bookmark your favorite music. Swipe from left to right on the 5 dots to the right of each track to assign a star rating. Or, use the “heart” icon to “favorite” streaming content:

​Please see the following link for information on removing ratings from tracks: – Remove Star Rating –

What does the "HDD" light on my Aurender screen indicate?

The HDD light indicates that the Aurender internal hard drive is spinning. When you add songs to the play queue, the Aurender internal hard drive(s) will “spin up” to load the selected files to the solid state cache for playback. As soon as the caching is complete, the hard drive(s) will spin back down. When the drive(s) return to their idle state, the HDD light will disappear.

How do I know whether my USB DAC is compatible with Aurender?

Different DACs use different USB chipsets, and there is no universal standard. Therefore, sometimes USB compatibility problems can occur. You can check our compatible DAC list, for DACs reported by end users to work without any issues with Aurender music servers. Note: this list is not comprehensive! There are many DACs NOT listed here which will still be compatible.

We also have a page for Non-compatible DACs, as well as DACs which have particular issues but work normally otherwise.

As a general rule, if your DAC does NOT require drivers for use with Mac OSX, it will work with Aurender music servers. 

If you are unsure, please consult Aurender technical support at: support@aurender.com

What if I do not have an Ethenet/LAN connection in my listening room?

Your Aurender server must be connected to your router via a hard-wired Ethernet connection. Aurender servers do NOT have any WiFi connectivity (this is by design – most WiFi networks are unreliable and subject to drop-outs and limited bandwidth).

In cases where your listening room location makes it physically impossible to run an Ethernet connection back to the router, you may use a WiFi extender or Ethernet-over-powerline adapter to establish connectivity. Please contact Aurender Support for assistance.

Another option is to use a USB WiFi adapter (“dongle”) to establish a one-to-one connection between your iPad and your Aurender. In this scenario, you will not have Internet access for streaming, but you will be able to browse and play content that is stored on your Aurender’s local storage.

Can ACS10 play CDs in "real time" like a CD player?

No. ACS is different from a CD player. It has to finish ripping a CD, after which you can play the ripped files.

I can't see the contents of my Aurender music server using the Conductor app. Where did they go?

Please check to see whether you have turned any filters on. There are many filters, and some of them might be turned on, which you can check as shown in the screen shots below.

How do I manually clear the drive cache?

You can delete a cached file by pressing and holding the file name in the playlist as shown in the screenshot below.

Why does my Aurender only play one song, and then stop? Why won't it play the next song in the queue?
The three repeat modes available, besides Repeat Off, are Repeat All, Repeat Track, or Single mode. Repeat All will play through the queue continuously and restart the queue once the last track has been played. Repeat Track continuously plays the selected track, while Single mode plays the selected track, and pauses at the end of the song until a new selection is made. The selected mode will be highlighted in orange when in use, as shown in the images below. Otherwise the button is grayed out to indicate it is not in use.


Repeat All

Repeat Track

Single
Why does the sample rate of a DSD file show 176.4kHz or 352.8kHz on my Aurender?

Aurender uses DoP (DSD over PCM) to send DSD files to DoP-compatible digital-to-analog convertors. Since DoP uses a PCM data stream, a DSD64 file will display at 176.4kHz, and a DSD128 file will display 352.8kHz on the Aurender Conductor app readout. Note that the receiving DoP-compatible DAC still reads the DSD file natively, as the PCM stream is simply acting as a transport for the original data. 

For further information regarding DoP, refer to the following links: 
http://www.dcsltd.co.uk/support/what-is-dop-dsd-over-pcm/
http://dsd-guide.com/dop-open-standard

How do I check the status of the internal storage on my Aurender?

On the Conductor App, open the “Settings” menu, and select “Disk Information”. The status of the internal storage will be displayed.

Does Aurender support internet radio or other streaming services (besides TIDAL, Qobuz)?

Yes, currently internet radio is available in select countries and will be available worldwide in the future. In Korea, Aurender also supports Bugs!, and Melon music services.

For information on the internet radio function, please refer to the link below:
 – Internet Radio –

Aurender media servers also act as a receiver for Apple AirPlay, therefore anything you may wish to stream may be accessed via a web browser or app on your iPad (or other Apple device with AirPlay) and streamed directly to the Aurender. 

For more details, please refer to the link below:

– AirPlay –

Can ACS10 rip DSD files from SACDs?

No. It is not possible to extract DSD files from SACDs with a normal optical CD drive. This can only be done with special equipment which defeats SACD encryption technology. When ripping SACDs, ACS will rip the stereo “red book” layer of your hybrid SACDs. It cannot rip single-layer SACDs which can only be played in an SACD player.

Why is there no album art for my content when using an Aurender, even though cover art appears in a different program such as iTunes?

Aurender Music servers handle cover art in two different ways, which happens to be the way most media software associates cover images with files. First, the scanner checks the files for embedded artwork. If there is no embedded cover art for the file, then the scanner checks the folder the files are located in for a “folder.jpg”,”cover.jpg”, or “front.jpg”* image associated with the files to indicate a front album cover.

When neither of these criteria are met, the software will display a generic image (gold disk) as album cover art.

A few different media software programs handle cover art much differently, the most popular of which is iTunes. It is with users migrating from a music library managed with iTunes that this question most commonly occurs. While the idea of tagging artwork for hundreds, if not thousands, of albums to correct for this issue may seem challenging, there are a few programs available that offer automatic scanning of a library and automatic retrieval and tagging of cover art to make things easier. Bliss HQ, dbpoweramp’s Perfect Tunes, and Jaikoz are a few of these programs available.

Also, if your files are tagged properly, but are located n external USB drive or NAS device, they will need to be scanned with AMM (Aurender Media Manager) to be visible, or considered an extension of the library located on the internal storage.

​*Note that a “.png” extension will be recognized as well as a “.jpg”.

Why are artist and/or album names not appearing for my content, or why is the content listed as "Unknown"?

Aurender Music servers are designed to read metadata tags for music files. If the files aren’t tagged properly, they won’t display the correct information when browsing using the Conductor App. Metadata tags are most commonly incorrect or missing with files such as WAV, AIFF, or DFF (DSD). A metadata tagging software capable of editing the particular file type will need to be used in order for content to display properly.

You can edit metadata before transferring the files to the Aurender (preferred), or if the files are already located on the Aurender, you can access the Aurender as a file share and edit the tags over your local area network (LAN).

​There are many metadata tagging software options available, and many have free trials, or offer advanced features like autocorrection of missing or incomplete tags. We recommend trying a few and finding the one you are most comfortable with using.

My Aurender is connected via USB to my DAC, I see a signal lock, but there is no sound. My DAC is supposed to be compatible with Aurender. What is happening?

Aurender is designed to work with USB Class 2 USB audio chipsets. Certain DACs have a switch or a setting in software on the DAC to switch between Class 1 operation (legacy USB audio) and Class 2 operation. Please refer to your DAC owner’s manual for how to adjust to Class 2 operation.

Does Aurender support DSD256 or DSD512 files?

ACS10 can play DSD up to DSD512, however, all other models are limited to DSD128.

How do I back up content located on my Aurender Music server?

Please see our guide for backing up content located below.

– Backup Content –

What file types and resolutions are supported by Aurender music servers?
What file types and resolutions are supported by Aurender music servers?

Aurender music servers support the following file formats:

PCM – WAV, AIFF, FLAC, ALAC, AAC, M4A, OGG, APE

DSD* – DSF, DFF

Bit and sample rate support varies among models.

X100L, N100H, A10 –  PCM up to 32bit /384kHz,  1-bit, 2.8MHz (DSD64); 1-bit, 5.6MHz (DSD128)

N10 – SPDIF : PCM up to 24-bit /192kHz, 1-bit, 2.8MHz (DSD64) USB :  PCM up to 32bit /384kHz,  1-bit, 2.8MHz (DSD64); 1-bit, 5.6MHz (DSD128)

W20 – SPDIF : PCM up to 24-bit /192kHz, 1-bit, 2.8MHz (DSD64) USB:  PCM up to 24bit /384kHz,  1-bit, 2.8MHz (DSD64); 1-bit, 5.6MHz (DSD128)​

*Note, DSD files are delivered using DoP (DSD over PCM) version 1.2.

What type of fuse does my N100H, N10, or A10 use?

The linear power transformers in the N100H, N10, and A10 all use a pair of the same 2.0A, 250V, slow-blow fuse from Littelfuse.
Please see the link for more information: – Fuse-Specifications –

How do I delete files or folders on my Aurender music server?

In order to delete music files or folders, you will need to connect to the Aurender music server as a shared folder using a Mac or PC and delete the files using the computer. Please see the links below for some further information:

– Delete Content Mac –   – Delete Files PC –

What is the proper way to shut down my Aurender?

As with any computer, please avoid cutting power to the Aurender before properly shutting it down. Your Aurender needs to be shut down properly to avoid damage.

There are 2 ways to shut down or restart your Aurender:
1. Press and hold the “play” button in the Aurender Conductor app. Then there will be a pop up where you can choose “shut down” or “restart.”
2. Press and release the physical power button on the front panel of the Aurender. Note: in some cases you may have to push the power button twice: once to “wake it up” and then again to shut it down. PLEASE DO NOT PRESS AND HOLD THE POWER BUTTON AS THIS CAUSES A FORCED SHUT DOWN.

During the Aurender shut down sequence, the power button backlight will pulse, and the screen will read “Shutting Down…Please Wait.”

Only after the screen has gone black and the power light is dim is it safe to flip the power switch on the back.

Failure to shut the Aurender down properly when turning it off or rebooting can cause serious software or mechanical damage.

How can I contact Aurender Technical Support?

The Aurender Commitment to Customer Support

Aurender’s mission is to deliver the best user experience to our customers. That goes well beyond just building the best sounding and most reliable music servers.
We understand that Aurender products must be interfaced with other components and home
networks where issues might arise. Anticipating and preparing for such situations is at the core of our customer service ethos.
If support beyond this Quick Start Guide and additional documentation in the Web Manual is
required, your first option is to go to the “Help” section of the Conductor Settings Menu. Then tap “Send Remote Support Email” to reach our technical support team:

 After sending this Remote Support Email, our Technical Support will be able to analyze the activity logs of your Aurender to diagnose any problems. If necessary, our technicians can access your machine remotely and take corrective action to the software or firmware. This process is normally accomplished within 24-48 hours of the initiation of the request for Remote Support. Additionally, we provide customer technical support via telephone (for North America Only) at 888-367-0840. The hours of operation are Monday-Friday, 9am-6pm MST.