FAQ

Frequently asked questions

• How do I back up content located on my Aurender Music server?
• Does Aurender support internet radio or other streaming services (besides TIDAL, Qobuz)?
• What kind of drive(s) are supported for use with ACS100 and N100SC?
• What is "Consume on/off?"
• What is the proper way to shut down my Aurender?
• What file types and resolutions are supported by Aurender music servers?
• My Aurender is connected via USB to my DAC, I see a signal lock, but there is no sound. My DAC is supposed to be compatible with Aurender. What is happening?
• Why are artist and/or album names not appearing for my content, or why is the content listed as "Unknown"?
• How does Aurender handle album cover art?
• Can ACS10 rip DSD files from SACDs?
• Why does the sample rate of a DSD file show 176.4kHz or 352.8kHz on my Aurender?
• How do I manually clear the SSD drive cache?
• Can ACS10 play CDs in "real time" like a CD player?
• What if I do not have an Ethenet/LAN connection in my listening room?
• What does the "HDD" light on my Aurender screen indicate?
• What devices are compatible with Aurender Conductor and ACS Manager apps?
• Does a driver or module for RS232 protocol (over ethernet) or IP control for control systems like Crestron, Savant, Control4, etc. exist?
• Is it possible to order an Aurender music server with a Solid State Drive used as the primary storage drive, instead of the included Hard Disk Drive?
• Can ACS10 function as a standalone server/player? Or must it be paired with another Aurender?
• Which digital output is best? USB, S/PDIF, AES/EBU?
• Are hard drive upgrades available?
• Why does Aurender use a separate program (AMM) for NAS scanning?
• Can I use my Aurender with Roon?
• I plan to purchase an Aurender music server. Do I need to use AMM?
• ​Can I use multiple external USB hard drives?
• Can I use an external USB hard drive?
• How do I restore my Aurender to factory settings?
• How to Register a User on Conductor App
• What Registered Users Can Expect from the vTuner Feature in the Conductor App?
• Why is the metadata showing as 'unknown' after ripping a CD?
• How do I delete files or folders on my Aurender music server?
• Can I use a USB WiFi Adapter with my Aurender?
• I can't see the contents of my Aurender music server using the Conductor app. Where did they go?
• Why does my Aurender only play one song and then stop?
• How do I check the status of the internal storage on my Aurender?
• What type of fuse does my Aurender use?
• How to export metadata from ACS Manager? (A30 Manager)
• Why is the volume output very low when I connect my Aurender to certain DACs?
• Switching Aurender Network Settings from Static IP to DHCP (x.23.316 and Later)
• Compatible DAC List
• How do I know whether my USB DAC is compatible with Aurender?
• How do I set favorites/star ratings?
• MQA Content and Aurender Music Servers
• Will Aurender support MQA (Master Quality Authenticated)?
• What is the XLR pinout on A series models?
• Can I rip CD's using an Aurender?
• Does Aurender support streaming music files from a NAS drive?
• ​What is Aurender Media Manager? (AMM)​
• How do I setup streaming services for use with Aurender?
• What is the difference among the various models of Music Servers/Players?
• Does Aurender support any music streaming services?
• Is there a Conductor App for iPhone or Android Devices?
• Paring S5W with USB dongle(Transmitter)
• Setting Left or Right Channel on Aurender S5W
• Battery Status LED Color Guide for Aurender S5W
• Switching Between Mono and Stereo Modes on Aurender S5W
• Setting Up Volume Curve Control on the Aurender S5W
• Why isn't Aurender listed as a destination for Airplay or Spotify connections?
• How to Add a Song to an Existing Playlist?